Contact us

Get in Touch

 

Jongunjoen Matkailu 

Kivivaarantie 21, 81970, Jongunjoki

Finland

Phone number

Email

Bookings

We are open by prior reservation only.

To make a reservation or start planning your visit, we kindly ask you to contact us primarily via email well in advance. We will respond as soon as possible. If you do not receive a reply within 24 hours, please confirm that your message was received by sending us a text message.

If needed, we can arrange an alternative method of communication, such as a video meeting, to help with planning or to go over details more thoroughly.

We specialize in creating tailored services, which is why not all of our offerings are available through online booking platforms. Our approach is based on direct contact with our guests or their travel agents to better understand their wishes and preferences.

For urgent matters, we kindly ask that you call us via regular phone service. For non-urgent matters, you may use SMS or email. Please note that we do not use messaging apps (such as WhatsApp or Skype) or social media platforms (such as Instagram or Facebook) for regular customer service or communication. Messages or calls sent through these platforms may not reach the on-call staff or the person responsible for reception. Thank you for your understanding!

Private use

Our entire facility can be reserved for private use, in which case both the property and our team will be dedicated solely to you. This ensures complete privacy and a fully customized experience. During private use, no other guests will be present during your stay.

Useful information for our guests

Reception

Open at the time agreed upon during booking.
Check-in: 16:00–22:00 (other times by prior arrangement).
Check-out: 08:00–11:30 (other times by prior arrangement).

Age Requirements

Minimum Age Limits:

  • For solo travelers: 21 years old
  • If traveling with another minor: 21 years old

There is no maximum age limit, but please consider the following:

  • Guests should be aware of the remote location and characteristics of the destination
  • Guests should consider whether they may need an assistant.
  • Guests should inform us in advance of any special needs.
  • Participants must be physically capable of taking part in the chosen program.

Exceptions to the minimum age requirement may be made in advance for valid reasons, such as:

  • The person under 21 is a parent or legal guardian of a minor.
  • The person under 21 is, for example, an exchange student in Finland.
  • The under-21 guest’s guardian makes the reservation in advance

Transport / Guest Pick-Up

Available by advance reservation only.

Personal Information

To ensure a smooth experience, we kindly ask guests to provide the following details when making a reservation*:

  • Contact information, including phone number

  • Estimated time of arrival

  • Special dietary requirements

  • Size and equipment information for rental gear and protective equipment, if needed

  • see the Privacy section for our data protection policy

Insurance

Personal travel insurance is highly recommended.

Pets

Standard pets are allowed with advance booking and an additional fee (see price list).

Payment Methods

We accept bank transfers in advance, major credit cards, and cash (EUR).
We recommend carrying a small amount of cash for things like the local ice cream stand, village bar, or special excursions offered by third parties.

Packing and Outdoor Equipment

Upon reservation or request, we can provide guidance on necessary equipment and information about available rental items, such as winter overalls and hiking gear, some of which are available through our partner.

Special Needs

We are happy to accommodate guests with special needs or limitations. Please inform us in advance so we can plan and price a program that suits your needs together.

Services Available by Advance Booking

Most of our services are tailored and available by advance reservation. It’s important to inform us in advance about any special needs, preferences, diets, intolerances, or details such as life jacket sizes or the need for warm clothing.

Private Use of the Property

Our property and dedicated staff are available for private use by advance reservation.